Question.4438 - Participating in each week's graded discussion question forum is required and is worth 15 points each week. An initial, 150-word post is due by Wednesday each week and posting a minimum of 2 additional notes to each discussion is required by Sunday. Let's have some fun dialoging on this issue.Find an example of a crisis that a company handled well or handled poorly (Post a link to an article or website with information about the crisis).In what ways do you think the crisis was managed well or poorly?What recommendations can you make for handling this crisis more effectively?Are there any stakeholders that the company failed to adequately address in how the crisis was managed?
Answer Below:
In 1982, a monumental crisis for Johnson & Johnson (J&J) arose following the death of seven people after consuming Tylenol capsules laced with cyanide...
In x monumental xxxxxx for xxxxxxx Johnson x J xxxxx following xxx death xx seven xxxxxx after xxxxxxxxx Tylenol xxxxxxxx laced xxxx cyanide xx per xxxxxx Management xxxxxxx the xxxxxxxxx response xxxxxx a xxxxxxxx in xxxxxx management x J xxxxxx back xxx Tylenol xxxxxxxx within xxxxx more xxxx million xxxxxxx worth xxxx million xxxxxxx demonstrating x concern xxx consumer xxxxxx above xxx else xxxxx They xxxx open xxxx the xxxxxx and xxx media xxxxxxxxxx tamper-proof xxxxxxxx and xxxx almost xxxxxxxxxxxxx action xx the xxxx of x J xxxxxxxx consumer xxxxxxxxxx and xxxxxxxxxx the xxxxxxxxxxx reputation xx the xxxxx Well xxxxxxx was xxx crisis xxxxxxx the xxxxxxx might xxxx gone xxxxxxx by xxxxxxxxxxx more xxxxxxxxxx support xxx retail xxxxxxx affected xx the xxxxxx For xxxxxxxx future xxxxxxxxx J x can xxxx investments xx faster xxxxxx response xxxxxxxxx and xxxxxxxxxxx training xxxxx Even xxxxxx the xxxxxx and xxxxxxxxxx seemed xxxxxxxxx addressed xxxxxxxxx and xxxxx distributors xxx not xxxx gotten xxxxxxx sufficient xx them xxxxxx the xxxxxxxxx caused xx the xxxxxxxxxx area xxxx may xxxx improvement xxx stakeholder xxxxxxxxxxxxxx ReferencesAbbas x June xxxxxxx and xxxxxxx Crisis xxxxxxxxxx Case xxxxx CMI xxxxx changemanagementinsight xxx johnson-and-johnson-crisis-management-case-study xxxx Responses xxxx Response xx Brian xxxxx answer xx Brian xxx just xxxxx to xxxxx you xxx your xxxxxxx summary xx Johnson xxx Johnson's xxxxxx after xxxxxxx was xxxxxxxx I xxx particularly xxxxxxxxxx by xxx insightful xxxxx that xxxxxx mentioned xx which xxx pointed xxx the xxxx of x crisis xxxxxxxxxxxxx strategy xxxxxxxxxx in x company xx large xx this xxx I xxxxxxx that xx would xxxx had x more xxxxxx system xxxxxxxxx it xxx been xxxxxxx to xxxx that xxxxxx pharmacists xxxx almost xxxxxxxxxx sidelined xxxxxxxxxxx that xxxx were xxx of xxx most xxxxxxxxx frontline xxxxxxxxxx What xx you xxxxxxx centralized xxxxxxx or xxxx training xxx pharmacists-could xxxx improved xxxx communications xxxxxx during xxx crisis xxxx Response xx Shrey xxxxx answer xxxxxx an xxxxxxxxx and xxxxxxxxx analysis xx the xxxxxx Note xxxxxx Shrey xxx initial xxxxxxxxxx from xxxxxxxxxx undoubtedly xxxxxxxx public xxxxxxxxxx for xxxxxxx You xxxx very xxxxxxx pointed xxx that xxxxxxxxxxx without xxxxxxxxxx the xxxx cause xxxxxxx the xxxxxx deeper xxxx point xxxxx overlooked xxxxxxxxxxxxx retailers xxx loyal xxxxxxxxx alike-is xxxxxxxxxx strong-structured xxxxxx policies xxx active xxxxxxxx could xxxx made xxx the xxxxxxxxxx Do xxx think xxx recovery xxx Samsung xxxxx have xxxx faster xxx these xxxxxxxxx stakeholders xxxx increasingly xxxxxxxxxxx during xxx recall xxx investigation xxxxxMore Articles From Management
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