Question.5472 - Find a peer reviewed article from the library regarding customer service. Read and review the article and explain if the author had any errors in reasoning or issues with insufficient evidence. Did you detect any bias that the author had? Compare your findings to anything that you have seen regarding this in the media, at work or in your life. Use examples to support your position.
Answer Below:
I read the article "Customer Responses Following Service Failures: Review and Future Research Agenda" by Yuehong Zhao, which was published in the Quar...
I xxxx the xxxxxxx Customer xxxxxxxxx Following xxxxxxx Failures xxxxxx and xxxxxx Research xxxxxx by xxxxxxx Zhao xxxxx was xxxxxxxxx in xxx Quarterly xxxxxxx of xxxxxxxxx in xxxx paper xxxxxx together xxxxxxxx research xx how xxxxxxxxx complain xxxxxxxx on xxx cognitive-emotion xxxxxxxxx and xxxxxxxx out xxxxx that xxxx more xxxxxxxx The xxxxxx gives x detailed xxxx at xxx different xxxxxxx that xxxxxx customer xxxxxxxxxx including xxxxxxxxx evaluations xxxxxxxx personality xxxxxx and xxx situations xxxx find xxxxxxxxxx in xx organizing xxxxx factors xxxxxxxxxxxxxx Zhao xxxxxxxx important xxxxxxxx into xxx complicated xxxx customers xxxxx to xxxxxxx failures xxxxxxx the xxxxxxx mainly xxxxxxxxxx theoretical xxxxxxxxxx and xxxxx enough xxxxxxxxxx evidence xx back xx the xxxxxxxxx frameworks xxxx dependence xx previous xxxxxxxxxx without xxxxxxxxxxx new xxxx could xx viewed xx a xxxxxxxx as xx doesn't xxxxxxxxxx explore xxxxxxxxx applications xxx validations xx for xxxx the xxxxxxx seems xxxx offering x balanced xxxxxx of xxx literature xxxxxxx showing xxxxx preference xxx any xxxxxxxx theory xx viewpoint xxxx comparing xxx findings xx personal xxxxxxxxxxx the xxxxx on xxxxxxxxx reactions xxxxxxx what xxxx seen xx customer xxxxxxx situations xxx example xxxxxxxxx often xxxx frustration xxx just xxxxxxx of xxxxxxx failures xxx also xxx to x sense xx indifference xx lack xx empathy xxxx service xxxxxxxxx This xxxxxxxxxx the xxxx to xxxxxx both xxx practical xxx emotional xxxxx of xxxxxxx recovery xx summary xxxxx Zhao's xxxxxxx offers x detailed xxxxxxxxxxx discussion xxxxxx empirical xxxxxxxx could xxxxxxx its xxxxxxxxx and xxxxxxxxMore Articles From Management
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