Question.3042 - Read the article that illustrates how process mapping can be applied to a sales process, with “lean solutions”. Select any process other than sales, and discuss the potential “lean solutions” for that process.
Answer Below:
Use of Lean solution Lean solutions are used to eliminate the waste in any process whether in form of step or time. Lean solutions main aim is to improve quality, eliminate waste; reducing time and total cost. Here we are going to talk about the car repairing process which is a big headache for any customer to deal with. Car repairing process without applying lean solution which consists of 15 steps ? Search for mechanic ? Take appointment ? Drive to the mechanic shop ? Waiting line at reception ? Discuss a problem ? Wait for person to take car to store ? Wait for technician ? Check parts ? Diagnose problem ? Collect parts ? Repair parts ? Call to customer ? Road test ? Make a payment after waiting in queue. ? Drive home Now if we talk about using a lean solution in the same process we will get following steps ? Appointment ? Discuss a problem ? Order parts ? Drive to the mechanic shop ? Confirm appointment ? Hand over the car ? Confirm diagnosis ? Repair car ? Road test ? Invoice ? Drive home Thus we can see with the help of lean solution steps in repairing of car are eliminating waste and decreasing time in repairing car process thus providing satisfaction to the consumer and creating value for the car repairing shop. References http://www.leanuk.org/downloads/general/creating_lean_solutions.pdf http://www.factsfiguressolutions.com/post/6-easy-steps-to-implement-lean-into-your-workplace/More Articles From Operation Management
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