Question.911 - Please respond to the following: Select a service process and describe the flow using no more than ten process steps. Discuss where bottlenecks are likely to occur and suggest improvements to the process flow. If you can obtain data, estimate the throughput for the process. Be sure to respond to at least one of your classmates' posts.
Answer Below:
I will describe a process flow for the online shopping process: Source: ("Flow Chart Diagram," n.d.) Log in to the online store or website Search for specific items or products using the keywords Select the product and add it to the cart Review items in the shopping cart and adjust quantities as required Enter shipping and payment information Confirm order details and submit the order and receive an order confirmation Check for the payment method and select cash on delivery or online payment as per the requirement Order placed and wait for the shipment to arrive or track the delivery status Receive item(s) and verify contents against an order Option to initiate return/exchange process if necessary Bottlenecks in the flow of the online shopping process can happen at a number of places, including: Customers may be deterred from making their purchase by a website's slow loading times or unresponsive pages. A difficult checkout procedure may result in higher disengagement rates. Customers may back out of a transaction due to inadequate payment choices and security issues. Customers may get dissatisfied if order fulfillment or shipping is delayed or made with mistakes. Customer trust can be eroded through subpar customer service and return/exchange procedures. The following suggestions can be put into practice to boost the effectiveness of the online shopping process and cope with these bottlenecks: Improve website performance to guarantee quick page loads and enhance user experience. Reduce the number of stages necessary to complete a purchase by simplifying the checkout procedure. Increase customer trust by providing a selection of safe payment choices to minimize cart abandonment issues and also provide a cash-on-delivery option. To guarantee prompt and correct delivery, invest in order fulfillment and shipping procedures. Reference: Flow Chart Diagram (online e-commerce shopping web app). - researchgate. (n.d.). Retrieved from https://www.researchgate.net/figure/Flow-chart-diagram-Online-e-commerce-shopping-web-app_fig1_347169962More Articles From Operation Management
.ico)
.ico)
.ico)
.ico)
