Question.657 - Choose a service (e.g., the DMV, a fast-food eatery, a bank) and write a short paper (one page) describing how you would implement lean and/or Six Sigma methodology into that service to improve the value to the customer.
Answer Below:
Kentucky Fried Chicken is commonly known as KFC is one of the largest fast-food eateries established by Harland Sanders in North Corbin, Kentucky in 1930. The food eatery started when the chicken was first sold in a gas station. Gradually, the small shop became the largest restaurant in the global market. KFCs business goal is to provide the best quality food for customer loyalty and satisfaction. The vision statement of KFC is To provide food in a quick, pleasant setting that caters to cost-conscious, health-conscious people that suggests that the organization is based on many strategic methodologies (Uddin, 2020). As such, the company practices Total Quality Management. There are various metrics through which the performance of supply chain process is assessed. The raw materials and resources are assessed through performance metrics and accordingly food is produced. Reliability and congruence are the major factors through which the performance is measured in order to ensure the best quality food to delight the customers and satisfy their soul (Uddin, 2020). Moreover, in terms of customer service, KFC is considered to be the most rapid handler of customers issue and concern where the response to the customers is fast and quick. However, continuous improvement is practiced where employees are trained in such a manner that they implement the quality management tools and strategies in their operation. KFC does benchmarking about its product through the comparison with the rival companies like McDonalds, Subway (Uddin, 2020). Therefore, implementing six sigma methodologies is convenient and productive in KFC. Since the company practices quality management tools and techniques, it would be easier to understand any problem or issue and eventually identify the problem (Alharthi & Aziz, 2018). The solution will be quality management tools and the performance key metrics that will highlight which part of the production is lagging and accordingly the problem will be identified (Alharthi & Aziz, 2018). Six Sigma will be implemented to work upon the defects and loopholes in every point so that the companys production doesnt get affected. Moreover, if the food products are delivered in Just-in-time model that helps in reducing mass storage of needs (Uddin, 2020). The perceived value of KFC is based on the perception of the customers regarding the product and the services which they perceive by comparing the product and service with other competitive companies (Uddin, 2020). Therefore, when customers are ready to pay more in KFC instead of going to a cheap product, it suggests that customers are paying worth the quality of the product. Moreover, KFC offers various incentives and offers that makes convenience for the customers. References Alharthi, A., & Aziz, T. (2018, September). Lean six sigma, crises management and innovation: a theoretical framework. In?Proceedings of the 3rd North American International Conference on Industrial Engineering and Operations Management, Washington, DC, September 27-29?(pp. 209-223). Uddin, S. M. (2020). Operational strategies and management of KFC: An enquiry.?EPRA International Journal of Research and Development (IJRD),?5(4), 172-179.More Articles From Operation Management
.ico)
.ico)
.ico)
.ico)
