Question.2861 - Share an example of a conflict you've currently experienced (within a year) while using one of the following: Social Media Phone or Video Internet (email/chat) Which limitation(s) exacerbated the conflict? Nonverbal cues Truthfulness Security Lack of digital mindfulness In addition, address the following in your initial post in text or video format: Why did the conflict start? What was the main factor causing the conflict? How did you solve the conflict (i.e., did you utilize your relationship, mindfulness, or both to solve the issues)? What did you learn from the conflict to grow as a leader? Be sure to post an initial, substantive response by Thursday at 11:59 p.m. MT, and respond to two or more classmates or the instructor with substantive responses by Sunday at 11:59 p.m. MT. A substantive initial post answers the question presented completely and/or asks a thoughtful question pertaining to the topic. Be sure your post is unique. Do not repeat what other students have said. Substantive peer responses ask thoughtful questions pertaining to the topic, and/or answer a question (in detail) posted by another student or the instructor. Note: The following are not examples of substantive contributions: Thanking, agreeing with, or complimenting a classmate. Providing irrelevant commentary.
Answer Below:
Recently, while I was face-timing my cousin who is in a distant land, I experienced a conflict with her. While I was communicating, I was also scrolling through other updates that I was getting on my phone. My cousin was sharing her emotional burst-out that she experienced on her first week on a new job posting. It was the first time that she was staying away from her family and was feeling home sick. Though I was paying attention to her emotional outburst, my facial expressions didn’t give any cue to her. She felt I wasn’t paying attention and was not empathizing with her pain. She got upset and hanged up the call. I felt guilty of not paying attention to her as I was simultaneously also scrolling through the messages I was receiving. The virtual means of communication not only lacks the non-verbal cues such as our eye contacts with those we are communicating, it is also a source of distraction with regards to the numerous updates we receive on other apps and emails. Further, the poor resolution we often face due to the network issues, it is actually difficult to read the actual facial expression one has. I called my cousin back and apologized for the distraction while talking to her, and also explained the poor resolution I was facing at the time which might not have reflected the concern look I had on my face. From this conflict, I learned that non verbal cues and active listening are extremely important in a conversation to convey the message that a listener is paying attention to the speaker (Phutela, 2015). Nonverbal cues act as feedback that the message sent is duly received and accepted. Reference Phutela, D. (2015). The importance of non-verbal communication. IUP Journal of Soft Skills, 9(4), 4More Articles From Ethics
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